Agenda

From retail to an ecosystem. Sales, services, logistics and payments in one place

24 November 2026 • 13:30 - 15:00

A store, marketplace, and application at the centre of a relationship with the customer
How to combine various sales channels in one consistent shopping experience?
Logistics as an element of customer experience and a new source of competitive advantage.
Payments, financing, and subscriptions as an integral part of a retail offer.
Data joining all elements of the shopping cycle – from a need and transaction to another purchase
Personalized offer and customer service thanks to data and technology
How to create an ecosystem that retains the customer instead of processing just one transaction?

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