Speakers

Digitisation of retail trade - traditional trade in view of the challenges of the digital era

• There is no way out from the omni-channel
• Traditional retailers focus on innovations and technologies
• Shops of the future as exhibition and entertainment centres
• The client-centric business – changes in the interaction between clients and companies/enterprises
• Are unmanned shops the future of the convenience segment?
• The profitability of e-grocery – the last mile logistics
• Loyalty programmes and new forms of payment as an opportunity to customise the product/service range to client needs
• Customer experience as the main area of competitiveness – monetising the added value